Contact
Talk to a person.
Questions before buying, help getting set up, or something that went wrong — write to us and you will get a real answer, not a template.
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Support hours
Mon–Fri, 9am–5pm ET
Messages sent at the weekend are answered Monday.
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Returns
30 days from delivery
Email us first and we will send a return label.
Before you write
The four things people ask most.
If one of these covers it, you will get your answer faster than we could reply.
Where is my order?
You will get a tracking link by email as soon as your order ships. If it has been more than five business days with no tracking, email us with your order number and we will chase it.
How do I return something?
Email us within 30 days of delivery with your order number. We will send a return label and instructions. Once the item is back with us, the refund goes to your original payment method within five business days.
It arrived damaged. What now?
Send us a photo of the damage and your order number on the day it arrives if you can. We will replace it, and you will not need to return the damaged unit unless we ask.
Can I change or cancel my order?
If it has not shipped, yes. Email us quickly and we will amend or cancel it. Once it is with the carrier you will need to use the returns process instead.